Vision
Our vision is to be recognized as the best provider of records management solutions. We accomplish this by optimizing human potential within our work environment with the intent of providing and implementing the best, most creative, appropriate and cost-effective solutions for our customers. We are a team of people, many of whom struggle with significant barriers to gainful employment, who are honest, have a high level of respect for others and strive to produce the best work possible. We expect our employees to go beyond what is expected by learning new skills and embracing new ideas.
Mission
Our mission is simple. We strive to make business processes easier and more cost-effective for all types of organizations. We are better because of our unique ability to provide constant, instant access to customer records from anywhere in the world, at any time. We are unique because we have found ways to ensure that each individual staff member is assigned a task that he or she is capable of doing effectively while remaining dedicated to providing customers with the best possible service and an unquestionable sense of security. We guarantee every customer the highest level of accuracy possible, dependable customer service, integrity, professionalism, teamwork and value.
History
DocSolutions, a wholly owned subsidiary of Community Action Southwest was established in 2008 as a records management firm with a two-fold purpose. First, to provide affordable document imaging and storage solutions for small to mid-size businesses in the area and also to create work opportunities for those members of our community who are unemployed, underemployed or struggle with barriers to employment.
In the early months of operations, it became clear that a natural component to document imaging and electronic storage was document destruction. DocSolutions sought to become a viable resource for this service by expanding the infrastructure and adding additional staff members. In October of 2009, they relocated to their newly renovated facility, and purchased an industrial shredding system capable of destroying 400 pounds of paper per hour.
Most recently, hard-drive destruction was added to the menu of services, with the purchase of a NAID compliant system that allows for collection and recycling of all the byproducts.
DocSolutions has become a respected service provider in records management and plans to continue seeking new opportunities for job creation and further expansion of services.